Refund policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us as soon as possible. Once the order is shipped, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. 

  • We can't guarantee the delivery timeframe as it is beyond our control but we'll try our best to deliver with the best possible method. 
  • You can request a refund or a reshipment if you received the wrong item. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and unopened.
  • Your order did not arrive due to exceptional circumstances outside the control of Comfilux (i.e. not cleared by customs, delayed by a natural disaster, or pandemic-like situation).
  • Other exceptional circumstances outside the control of Comfilux

*You can submit refund requests within the 30-day refund/return window after receiving the item

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your original payment method, within 14 days.

  • Items must be returned in their original packaging unopened and unused
  • Returns must include all accessories
  • Returned items must have no visible signs of use
  • We could decline the refund or return request if the order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Item return in damaged packaging or item

Exchanges

You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so

Warranty Claim Process

Please get in touch with us to claim a warranty for your purchase:

  • Order number from online purchases made through ComfiLife
  • Description of the issue with the product
  • Pictures showing the issue if applicable

Not Covered Under Warranty

  • Without sufficient proof of purchase
  • Purchases from other sources
  • Lost or stolen products
  • Non-quality-related issues (after 30 days of purchase)
  • Damage by the courier company or human error beyond our control 
  • Damage from misuse of products (including, but not limited to extreme temperatures, water, and using products outside of original intent)
  • Gift replacements are only applicable if the order number is provided as proof of purchase