Returns & Refunds

At Comfilux, we want you to shop with confidence. If something isn’t right with your order, please get in touch. We’re here to help and will work with you to find an appropriate solution.

Every Order Is Covered

Every order is covered for loss or damage in transit, at no additional cost.

If your order is lost in transit or arrives damaged, please contact us. We’ll investigate the issue with the relevant delivery provider and arrange an appropriate resolution, which may include a replacement or refund.

Contact Us First

Please Contact Us before returning an item.

Include your order number and a brief description of the issue. If your item arrives damaged, please provide clear photos of the product and packaging where possible.

Please keep the original packaging while we assess your request. Our team will guide you through the next steps and provide return instructions where necessary.

Faulty, Incorrect or Misdescribed Items

If an item is faulty, differs from its description, arrives damaged, or is not the item you ordered, please contact us so we can help resolve the issue.

We’ll provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

We cover reasonable return postage costs where required for eligible claims involving faulty, incorrect, misdescribed or transit-damaged items. No change-of-mind administration fee applies to these claims.

Your rights under Australian Consumer Law remain unaffected by this policy.

Change of Mind or Incorrect Ordering

Changed your mind or accidentally ordered the wrong item? Please contact us within 14 days of receiving your order to request a return.

To be eligible for a change-of-mind return, items must be unused and in their original condition, with original packaging and included accessories where applicable. Please contact us for approval and return instructions before sending anything back.

For approved change-of-mind returns, Comfilux offers store credit or an exchange rather than a refund, subject to the conditions below.

This policy applies to full-price purchases, purchases made using discount codes, and purchases made during sitewide sales, unless the item is clearly marked as Clearance.

Administration fee: A 10% administration fee applies to approved change-of-mind returns and cancellations. The fee is calculated on the amount paid for the items being returned or cancelled and deducted from the eligible store credit or exchange value.

Return postage: You are responsible for return postage costs for change-of-mind returns. Original shipping charges are not refunded for these returns.

These conditions do not limit any rights or remedies available under Australian Consumer Law.

Clearance Items and Other Exclusions

Items clearly marked Clearance are excluded from change-of-mind returns, exchanges and store credit.

Where an item is discounted because of a chip, imperfection or other disclosed cosmetic issue, the relevant condition will be clearly described or shown before purchase.

Clearance items remain covered for loss or new damage in transit, and your rights under Australian Consumer Law continue to apply. Clearance or discounted status does not exclude your rights in relation to other faults or items that are not as described.

Return Processing

Please allow up to 14 days after we receive your eligible return for assessment and processing of an approved store credit or exchange.

Approved refunds, where applicable, will be returned to your original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.

We’ll keep you informed if further information is required to process your request.

Your Consumer Rights

Nothing in this policy limits your rights under Australian Consumer Law, including for clearance or discounted purchases.

The 14-day return-request window and change-of-mind conditions do not limit your rights concerning faulty, damaged, incorrect or misdescribed goods.

Contact Comfilux

Need help with a return, refund or exchange? Contact Us and include your order number so we can assist you.

Thank you for shopping with Comfilux.